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We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
No.7 Jiang Nan Road,
Chongqing City, China
stDec. 21, 2008
My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from
ththe First Super Store on Dec. the 18.
First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second,
I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.
Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible.
thDec. 30, 2008
Dear Mr. Wang,
My name is Wu Gang, the General
Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us
about these problems.
As far as your SQ200 cell phone is
concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!
Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!