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Introduction - Reason for writing the complaint
Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。
Conclusion - Say what you want the reader to do.
Dear Mr. Astor
We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good.
However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers.
I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation.
Dear Ms Foster
I write regarding the recent purchase of shirt from your store on 8 May 2004.(Polite introduction - reason for writing the complaint)
I recently washed the shirt in cool water. However, when I removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(The facts)
I called your store yesterday and spoke to department head, Mr. Fox, who was rather rude on the phone and informed me that I am not able to get a replacement shirt as it was purchased at a reduced price. I have been a loyal customer for many years, and until this incident never had complaints. I therefore feel disappointed to be treated in such a manner.(The facts)
I would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(Polite ending - say what you want the reader to do)
I look forward to your early reply.(Polite ending)
Dear Sir or Madam
With reference to your invoice No. DH/600622 of 5 June 2004, we must point out that you seem to have made an error. Your invoice states that the consignment contained 300 bowls and your delivery contained only 300 bowls also, but in fact we placed the order for 500 bowls.
We should be obliged if you could investigate these matters as soon as possible and let us have your comments.
Dear Sir or Madam
I am writing to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 1st and 5th of May.
Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every five days.The food in the restaurant was similarly disappointing . Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill(receipt enclosed).
I look forward to hearing from you.
I am writing to complain about...
I write to express my concern/dissatisfaction about...
I would like to express my disappointment about...
We have received your(invoice/consignment)...
With reference to your invoice of ... I must point out...
According to... , the correct figure is....
On checking the goods, we discovered that 200 radios were missing. Your invoice states that the consignment contains radios, but in fact...
I will appreciate anything you can do to help me.
I trust you will take my complaints seriously.
I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.
We should be obliged if you could investigate these matters.
We should be thankful if you could give us a refund for the faulty goods.
We shall appreciate very much if you could replace the damaged goods by Tuesday.
I look forward to hearing from you soon.
I look forward to hearing from you at your earliest convenience.
I look forward to your early reply.